INFOGRAPHICS
We are ready to attend to your request. Please find all relevant information here.
• In- store pick up option (FREE)
• Ikoyi, Marina, Victoria Island – Lekki Phase 1— N2,500 (delivery within 48 hours)
• Ikate – Agungi – Chevron – Ajah — N2,000 (delivery within 48 hours)
• Abraham Adesanya – LBS/Sangotedo — N 2,500 (delivery within 48 hours)
• Awoyaya & Environs — N3,000 (delivery within 48 hours)
• Ibeju Lekki – 3,500 (delivery within 48 hours)
• Ikeja & Environs, Surulere, Ajao, Ikorodu road (Yaba-Ojota), Ogudu — N3,000 (delivery within 48 hours)
• Ogba, Magodo, Egbeda, Ipaja, Agege — N3,500 (delivery within 48 hours)
• Festac, Satelite, Mile 2, Igando, Ikorodu, Apapa — N4,000 (delivery within 48 hours)
Western States : Ogun, Oyo, Ondo, Benin, Ekiti, Osun, Kwara — N4,500 (doorstep delivery within 4 working days)
Eastern States: Anambra, Enugu, IMO, Eboyi — N5,.000 (doorstep delivery within 4 working days)
Northern States & FCT: Kano, Kaduna, Plateau, etc — N6,000 (doorstep delivery within 4 working days)
Southern States: Rivers, CrossRiver, Bayelsa, Delta, etc — N6,000 (doorstep delivery within 4 working days)
FREE DELIVERY WITHIN LAGOS ON ORDERS ABOVE N120,000.
1. We will not be held responsible for late delivery of products due to:
Adverse weather conditions
Incomplete or incorrect delivery addresses
Any other causes beyond our reasonable control
2. Same day delivery would require call confirmation to find out availability of courier.
To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer
• No Payment On Delivery
Return Policy
We give 2 days for returns of item(s) from the date it was received.
To be eligible for a return, your item(s) must be unused and in the same condition that it was received.
Item must be in the original packaging.
Item(s) needs to have the receipt or proof of purchase.
REFUND
Once we receive your item, we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Store: Suite i 51, Road 5 Ikota Shopping Complex, By VGC, Lekki-Epe Expressway, Ajah, Lagos.
Phone Number: 09059221317 (Whatsapp), 07016737015
Email: scentsprong@gmail.com
Hours of Operation
Mon-Fri: 9am – 6pm
Sat: 10am – 5pm
Sun: Closed
HOW DO I CARE FOR MY SCENTED CANDLE?
Never leave a burning candle unattended. Burn candles out of reach of children and pets. Do not burn candles on or near anything that can catch fire, only burn candles on a level resistant surface. Never burn your candles for more than 4 hours at a time. At every burn, always burn for 3-4 hours for an even melt pool, Always trim the wick to 5mm before lighting to avoid smoking and damage to the glass.
HOW DO I USE MY REED DIFFUSERS?
Step 1: Remove the gold/silver cover and also the clear plastic cover
Step 2: Replace the gold/silver cover
Step 3: Place the reed sticks (usually 5 or 7, depending on your bottle size) inside the bottle
Step 4: Let your reed diffuser naturally permeate your space. Reed diffusers will continue to evaporate into the air, creating a subtle and luxurious scent.
HOW SAFE ARE THE INGREDIENTS IN YOUR PRODUCTS?
For our candles, we use 100% natural soy wax and phthalate free fragrance oils infused with pure essential oils, which makes them safe to your health and environment
HOW SAFE ARE THE INGREDIENTS IN YOUR PRODUCTS?
For our candles, we use 100% natural soy wax and phthalate free fragrance oils infused with pure essential oils, which makes them safe to your health and environment
HOW OFTEN DO I FLIP THE REEDS?
Whenever you notice the scent fading a bit or you want an extra burst of fragrance. You should flip the reeds about once per week.
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